FAQ - Product & Usage

What makes ToothScience products different from other brands on the market?

As a clinician-founded, clinician-led company we know firsthand which ingredients are essential for oral health and which ones are unnecessary.

Our products are thoughtfully formulated with the ingredients you need—like fluoride—while excluding many that you don’t.

Importantly, because ToothScience is distributed exclusively by dentists, you’ll know exactly which products are right for you based on your dentist’s assessment of your oral and overall health. No more guesswork in the toothpaste aisle!

What should I expect from my ToothScience experience

When you first use your ToothScience toothpaste, you might notice some differences:

  • It might taste a little different. That’s because we use ingredients like peppermint and spearmint oils.
  • You’ll notice that our pastes are clear rather than colorful. That’s because we don’t use artificial dyes or titanium dioxide, the ingredient typically used to give toothpastes the bright white color you may be used to.
  • The Daily Care and Kids Care toothpastes might not foam as much as you’re accustomed to. That’s because we don’t use sodium lauryl sulfate (SLS) or sodium laureth sulfate (SLES). These sulfates are commonly added to toothpastes to create foam—the same way they’re added to many shampoos to create the rich lather we’re used to—but they’re not necessary!

How should I use my ToothScience toothpaste?

We recommend brushing each quadrant of your mouth for 30 seconds (2 minutes total) in the morning and before you go to bed. And don’t forget your tongue!

What size toothpaste do you offer?

All of our toothpastes are 3.4 oz (96 grams), making them travel friendly!

How long will my tube of toothpaste last?

The American Dental Association (ADA) recommends using a pea-sized amount of toothpaste for adults and children over 3 years old. Based on our experience, a tube of ToothScience toothpaste will last the average person about two months if used twice daily.

Where are your products manufactured?

All ToothScience toothpastes are made in the USA with globally sourced ingredients.

Is ToothScience FDA compliant?

Yes, all of our toothpastes are manufactured and labeled in accordance with the FDA monograph for OTC toothpastes.

If I buy online, will the price be the same as buying from my dentist?

Yes, our pricing is consistent across dental offices and toothscience.com.

Can I buy ToothScience products from any dentist?

We’re currently partnering with a select group of dental practices. To see a list of participating dentists, click here. We will continue to update this list as our network grows.

FAQ - Orders

What if I run out of toothpaste? Do I need to go to the dentist to purchase more?

All of our products can be reordered on our website. Since ToothScience products are only available to those people whose dentists have started them on a regimen, you’ll be asked to enter your email address on the product page. This allows us to recognize you as an existing user, enabling you to place an order.

I’m on the product page, but I’m not able to order product. What now?

If your dentist has recommended ToothScience products to you, please log in when prompted on the product page or click here. Once you return to the product page, you’ll be able to select your quantity and add items to your cart. If you are still unable to place an order, please email us at orders@toothscience.com so we can assist you.

If your dentist has not started you on a ToothScience regimen, we encourage you to tell them about us!

Where does ToothScience ship?

We ship to all 50 states in the U.S. We do not ship to U.S. territories or internationally.

Which carrier does ToothScience use to ship my order?

We work with several trusted carriers, including UPS and USPS. The carrier will vary depending on your location.

When will I receive my ToothScience order?

If you place your order before 1:00 PM Eastern Time, Monday through Friday, we will ship it the same day. Orders placed after 1:00 PM or on weekends will ship the next business day. Standard shipping takes 5-7 days.

How do I track my order?

Once your product ships from our warehouse, you will receive a confirmation email with a tracking number. If you don’t see this email, please check your spam or junk folder. If it’s not there, contact us at orders@toothscience.com. We will do our best to reply within 24 hours, Monday through Friday.

Does ToothScience ship to PO boxes?

Yes, we do ship to PO boxes.

How do I edit my shipping address?

If you notice an error after placing your order, please email us immediately at orders@toothscience.com, and we will do our best to correct the address before your order ships.

What is your return policy?

Due to the nature of our products, we do not accept returns. All sales are final.

What if my product arrives defective or damaged?

Please contact us at orders@toothscience.com and we will work with you to resolve the issue.

FAQ - Privacy

How do you collect, use and share my information?

Please review our Privacy Policy for details on how your personal information may be collected, used, and shared, and the rights you may have with respect to your personal information.

How do you keep my personal information secure?

We take reasonable steps to protect the information we collect about you. Please visit our Privacy Policy for additional details on how we protect your personal information.

What if I have further questions?

Please contact us at hello@toothscience.com with further questions